Overview In this role you shape and lead ServiceNow-based solutions across planning and execution layers for SPM, EA, ITSM, ITOM, and ITAM. You will set architectural direction, mentor teams, and collaborate with executives to deliver scalable, integrated platform outcomes. You'll bridge business goals with technology patterns, drive design decisions, and contribute to practice development. This is a hands-on, techno-functional leadership role with a strong emphasis on stakeholder engagement and delivery excellence.
Compensation / Benefits- meaningful time off and paid holidays
- parential leave
- 401(k) with match
- subsidized health, dental, and vision coverage
- adoption and fertility assistance
- short/long-term disability
Responsibilities- Lead ServiceNow SPM, EA, and IT workflow implementation workshops and capture designs, requirements, user stories, and artifacts
- Architect end-to-end solutions spanning planning, portfolio management, asset lifecycle, and IT service operations
- Own the architectural linkage between investment decisions, application portfolio, and asset/service data
- Develop comprehensive solution designs and roadmaps from complex requirements
- Advise executives on investment prioritization, risk, and platform maturity; escalate architectural decisions
- Mentor architects and consultants, review designs, and raise architectural judgment consistency
- Facilitate discovery, design sessions, and epics/write acceptance criteria when needed
- Support engagement management with scope, estimation, staffing, risk, and planning
- Respond to RFIs/RFPs with authoritative content and value propositions
- Contribute to practice development through accelerators, reference architectures, and thought leadership
- Collaborate across Security Ops, GRC, DevOps, AI, and Data Foundations for integrated solutions
Key requirements- 6+ years of hands-on ServiceNow design and delivery across SPM, EA, ITSM, ITOM, ITAM
- Proven ability to deliver complex implementations with measurable business value
- Strong consultative approach and ability to manage client expectations under tight schedules
- Experience leading design across planning and execution domains and setting architectural direction
- Comfort running workshops and writing designs that cover business process and technical needs
- Commercial and delivery judgment for scope, estimation, staffing, and risk management
- Executive stakeholder relationship management and ability to translate technical concepts for non-technical audiences
- At least 6 full-lifecycle ServiceNow implementations in relevant areas
- Certified System Administrator (CSA), Certified Application Developer (CAD), ArchX, CIS-SPM, CIS-ITSM, and CIS-DF or related certifications
- executive presence
- strong communication
- relationship building
- ServiceNow platform (JavaScript, Flow Designer, IntegrationHub, REST/SOAP, UI Builder, scoped apps, Reporting/PA)
- CMDB, CSDM, and Discovery
- experience with planning and execution tooling (PPM, Jira, Azure DevOps, Planview, Clarity)
