Overview In this role you will manage and grow key customer relationships within CHEP's hybrid-work environment. You'll identify growth opportunities, lead cross-functional plans, and drive value through cost-efficient, sustainable supply chain solutions. You'll conduct business reviews, negotiate contracts, and track performance to boost loyalty. This is a chance to shape customer success at a global logistics leader while advancing sustainability goals.
Compensation / Benefits Responsibilities- Build and maintain strong customer relationships as the primary contact for inquiries and satisfaction
- Identify growth opportunities and pursue new business leads across expansion and pricing initiatives
- Collaborate with cross-functional teams to design and execute strategic plans supporting customer growth and cost efficiency
- Conduct regular business reviews, manage tenders, and negotiate contracts aligned with business goals
- Monitor account performance via KPIs and customer feedback to enhance experience and loyalty
- Oversee annual audit processes, ensuring policy compliance and recovery of outstanding equipment fees
- Lead initiatives to reduce transport costs and improve supply chain efficiency
- Support integration of sustainability initiatives with customers to advance CHEP's CSR goals
Key requirements- Adaptability
- Building Rapport
- Empathy
- Data Storytelling
- Digital Customer Solutions (DCS)
- Sales Communications
