Overview In this role you will lead the design and rollout of an enterprise-wide loyalty rewards platform for Zions' debit and credit cards. You'll work with cross-functional teams to shape strategy, partnerships, and the customer experience, with a focus on scalable engagement across consumer and small business segments. The position offers visible impact as you transform how customers are rewarded and interact with the bank's products. This is a growth-driven role in a collaborative, customer-centric bank.
Compensation / Benefits- Medical, Dental and Vision Insurance - START DAY ONE
- Life and Disability Insurance
- Paid Parental Leave and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA)
- 401(k) with company match, Profit Sharing
- Tuition Reimbursement for qualifying employees
Responsibilities- Drive strategy, vendor partnership execution, and customer experience for the new loyalty platform
- Manage product lifecycle and strategic roadmap for consumer and small business card rewards
- Collaborate with IT, Operations, Marketing, Legal, Compliance, and Sales to enable go-to-market
- Define and analyze product performance, customer feedback, and industry trends to identify opportunities
- Develop customized product solutions and digital experiences aligned with client needs
- Serve as primary liaison between the bank and external rewards/fintech partners
- Monitor portfolio performance and report progress to executive leadership
Key requirements- 4+ years of product management experience in loyalty/rewards or bankcard products
- Bachelor's degree in relevant fields (or combination of education and experience)
- Proven experience leading large-scale, cross-functional initiatives and managing third-party vendor relationships
- Familiarity with enterprise rewards platforms, merchant-funded offers, and point redemption models (preferred)
- Proficiency in Agile/Scrum, MS Office Suite, and project management tools
- Strong communication, negotiation, analytical, and problem-solving skills
- Ability to navigate ambiguity, work independently, and drive consensus among stakeholders
- Visa Sponsorship: not eligible for visa sponsorship
- strong written and verbal communication
- cross-functional collaboration
- analytical thinking
- Agile/Scrum methodologies
- MS Office Suite
- project management tools
