Overview In this role you will lead the remote US-based Channel Account Management team, coaching SMB Account Managers to meet growth and retention goals. You will shape customer lifecycle programs across SMB verticals, align go-to-market efforts, and drive revenue opportunities with a hands-on, entrepreneurial mindset. You will work closely with senior leadership to implement best practices and performance metrics that fuel scalable growth. This role offers the chance to impact Rippling's expansion while building a high-performing, trusted team.
Compensation / Benefits- competitive salary + benefits + equity
- equal opportunity employer
- in-office collaboration policy
Responsibilities- Build and lead high-performing account management teams to consistently hit and exceed quotas
- Define and manage key SMB lifecycle events across three verticals and track outcomes
- Provide leadership including hiring, training, and pace setting
- Set targeted goals and quotas to grow revenue opportunities
- Create and monitor key performance metrics
- Identify innovative ways to improve performance
- Implement best practices for consultative sales and client success processes
- Develop and refine go-to-market strategy as the company expands
- Collaborate with leadership to execute initiatives with an entrepreneurial approach
Key requirements- 5+ years scaling and managing a client-facing sales or account management team in a fast-paced environment
- Proven top-performing account manager or sales executive
- Track record of team quota attainment via new product sales and upgrades
- Proven leadership and people management skills
- Strong numerical and analytical abilities
- Effective communicator with strong interpersonal instincts
- Hands-on, quick learner comfortable with diverse projects
- Highly organized, self-motivated, detail-oriented
- High integrity and long-term company-building mindset
- Courage to challenge the status quo
- strong communication
- people instillation and trust-building
- analytical mindset
- analytical skills
- quota management
- sales strategy development
