Overview In this role, you lead a Client Service team focused on quality, efficiency, and timely Business License filings. You'll supervise, motivate, and develop team members while serving as the primary contact for the group. You will drive performance, address client escalations, and implement policies to optimize operations. This position offers a hybrid schedule across multiple locations, with opportunities to shape processes and deliver excellent client service. You will work closely with cross-functional teams to meet targets and support business goals.
Compensation / Benefits- annual success-sharing bonuses or commission plans
- comprehensive benefits package
- annual leave
- tuition reimbursement
- referral bonuses
- hybrid or remote work schedules
Responsibilities- Create an inspiring team environment with open communication
- Develop and track key performance indicators and team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operations and monitor team performance
- Conduct performance reviews and handle client escalations
- Design and implement process and operational policies
- Manage employee development, training, and coaching
- Recognize high performance and organize team-building activities
- Ensure high productivity, service, and client satisfaction
- Listen to feedback and resolve issues or conflicts
Key requirements- 3 years of leadership experience in customer service or business license insurance
- proven mentoring and employee development track record
- expertise in developing and utilizing performance metrics
- proficiency with MS Office, especially Excel
- outstanding written and verbal communication
- strong organizational and time management abilities
- sound decision-making skills
- excellent change management skills
- strong analytical and problem-solving skills
- attention to detail
- excellent communication
- team motivation
- conflict resolution
- MS Office
- Excel
- performance metrics development
