Overview In this role, you partner with internal and external stakeholders to translate business needs into actionable, repeatable solutions across the client lifecycle. You drive cross functional collaboration to shape solution strategy, deliver on project goals, and ensure effective documentation and knowledge sharing. You help identify problem trends, mitigate risks, and advance delivery workflows with minimal guidance. You work closely with product teams and partners to show the value of solutions and support business growth. This is a client facing, impact oriented role that blends consulting, program management, and technical acumen to scale solutions.
Responsibilities- Manage project planning, status reporting, timelines, issue tracking, and documentation
- Develop and update repeatable solution content and best practices
- Collaborate to define long term solution strategies and influence feature priorities
- Execute solutions aligned with business objectives and defined requirements
- Identify solution trends and work with engineering to mitigate future risks
- Support architecture discussions and feature requests with product teams
- Build strategic relationships and provide proactive partner consultation
- Identify gaps from user feedback and quantify impact of fixes
- Coach internal and external teams on new solutions and ecosystems
- Communicate product gaps to internal teams and support solution development
Key requirements- Operations management
- Domain knowledge
- Opportunity and pipeline management
- Customer conversations
- Industry knowledge
- Situational leadership
- Systems Thinking (Knowledge)
- Technical acumen
- Stakeholder management
- Project management
- Consultative skills
- Problem-solving
- Stakeholder management
- Consultative mindset
- Problem-solving
- Technical acumen
- Systems Thinking
- Project management
