Overview In this role you lead a liability claims team to deliver high-quality, efficient service. You guide the team to follow Best Practices, while driving hiring and training to build a performance-focused culture. You'll balance multiple priorities, leverage Gallagher's technology, and communicate professionally with clients and partners. This role offers impact through coaching, process improvement, and cross-functional collaboration, with a clear opportunity to shape outcomes for clients and the business.
Compensation / Benefits- Competitive compensation
- Comprehensive benefits programs designed to support well-being
- Career development opportunities and ongoing learning
- Collaborative, people-first culture with accessible leadership
- Opportunity to do meaningful work with global reach and local impact
- Remote work options ()
Responsibilities- Supervise liability claims team across varying caseloads to ensure quality and speed
- Promote and enforce GB's Best Practices in claims handling
- Oversee hiring and training to develop talent and continuous improvement
- Define team goals, motivate performance, and manage workloads for efficiency
- Leverage Gallagher's technology to boost team efficiency and service quality
- Maintain professional client, carrier, and broker communication
- Identify coaching opportunities and develop team members for advancement
Key requirements- High School Diploma
- Minimum 7 years related claims experience
- Licensed/certified in all states where claims are handled
- Prior leadership experience (4 years)
- Knowledge of all team member related functions
- Nationwide jurisdictional experience preferred
- leadership
- clear communication
- coaching and mentoring
- Commercial General Liability claims handling (including complex litigation, bodily injury, property damage)
- knowledge of Best Practices in claims handling
- familiarity with Gallagher's technology to improve efficiency
