Overview In this role you support the Airport Hubs & Gateway Team within Customer Experience, focusing on administrative operations and onboarding processes. You will lead a team of Support Staff, manage schedules, and train new members, helping ensure smooth airport operations. You'll contribute to reporting and project work, including onboarding compliance and event coordination, enabling cross-functional teams to deliver reliable travel experiences. This position offers growth opportunities in a large, diverse organization with a focus on service excellence and operational efficiency.
Compensation / Benefits- Travel perks across 365 destinations
- Health benefits from day one
- Wellness programs
- 401(k) with employer contributions (after eligibility)
- Employee assistance program
- Discounts on hotels, cars, cruises
Responsibilities- Lead a group of Support Staff and oversee office duties
- Assign schedules for Support Staff within Admin
- Create and provide training for new Team Support members
- Cover Manager duties when absent
- Assist with management presentations, trend analysis, and special projects
- Track onboarding tasks: system access, badges, fingerprinting, training
- Assist in station event planning and execution (e.g., Do Crew, luncheons, recognition events)
Key requirements- High School diploma or GED equivalency
- Previous office/clerical experience
- Bachelor's degree or prior college education (preferred)
- MS Office proficiency (Word, Excel, PowerPoint)
- Knowledge of policies, procedures, and corporate structure
- Ability to prioritize, detail-oriented, and meet deadlines
- Ability to work in a fast-paced environment and manage multiple tasks
- Self-motivation with strong organizational skills
- Ability to fulfill FAA background checks for SIDA (if applicable)
- leadership
- time management
- detail orientation
- MS Office (Word, Excel, PowerPoint)
- airline industry knowledge (policies/procedures)
- ability to grasp software and programs
