S
Not Specified Permanent

Sarasota, Florida · USA job

Aftermarket Customer Support and Sales Manager (Individual Contributor)

Safran Group

Sarasota, Florida

Job description

Overview

In this role you drive growth and profitability for the spares business across Power and SVS. You work closely with the Head of Sales Management to deliver steady bookings and sales while ensuring on-time deliveries for key customers. You manage the full service cycle, from offers to order execution, and you engage with ARC/Partners to secure contracts and maximize margins. This position blends customer focus with market insight to sustain aftermarket expansion in a global setting.

Responsibilities
  • Prepare and validate commercial offers to meet customer requests within due time
  • Support the sales review process with detailed progress analysis and reports
  • Capture selling opportunities via visits, calls, and email responses; analyze orders
  • Participate in budget exercises related to Spares Sales
  • Maintain relationships with allocated ARC/Partners through visits and contract reviews
  • Develop understanding of spares market to support pricing and catalogue processes
  • Monitor competitor activities and available STC/PMA solutions
  • Contribute to demand review for spares and manage relevant MRO activities
  • Manage US Government solicitations to maximize order conversion and margin
  • Support global aftermarket annual sales budget and budgets for allocated customers/markets
  • Covers Power and SVS products
Key requirements
  • Bachelor's degree in a related field
  • 2 years of experience in a related role
  • Strong knowledge of aviation and aftermarket activities & MRO
  • Ability to develop opportunities and sell
  • Customer oriented and able to operate under high pressure and meet deadlines
  • Ability to build strong internal/external relationships
  • Self-driven and able to work independently
  • Willingness to travel domestically and internationally
  • customer-oriented
  • relationship-building
  • resilience under pressure
  • aviation aftermarket knowledge
  • MRO familiarity
  • sales and opportunity development

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