Overview As a Service Advisor, you bridge customers and the shop to ensure vehicle maintenance needs are met. You will guide service lane interactions, present repair recommendations, and keep customers informed with transparent cost and time estimates. You'll collaborate with technicians and parts to ensure timely work, while maintaining a positive, professional demeanor. This role sits within a large, multi-brand dealer group offering strong growth and comprehensive benefits, making a meaningful impact on customer care and service quality.
Compensation / Benefits- Medical, Dental, Vision Insurance
- 401k
- Paid vacation and sick time
- Paid training
- Discounts on products, services, and vehicles
- Fantastic growth opportunities
Responsibilities- Work with customers to address vehicle maintenance needs
- Write repair orders with transparent cost and time estimates
- Provide exceptional and timely communication to keep customers updated
- Coordinate with Technicians and Parts to ensure timely completion
- Maintain a positive attitude and strong work ethic with customers and co-workers
- Utilize cutting edge Fixed Operations Technology
Key requirements- Exceptional customer service skills
- Tech savviness and ability to learn/use technology
- Previous automotive Service Advisor experience is a plus but not required
- Willingness to undergo a background check
- 18+ years of age
- Exceptional customer service
- Strong communication
- Positive attitude
- Team collaboration
- Tech savviness; ability to learn and utilize technology
- Familiarity with Fixed Operations Technology
