Overview In this role you lead the operational backbone for Gap Inc.'s growing enterprise AI tools portfolio. You own license lifecycles, seat provisioning, platform administration, and AI service support, ensuring scalable, compliant operations as adoption expands. You will align across vendors, security, and internal teams to deliver reliable AI platforms like Claude, ChatGPT Enterprise, Copilot, and more. Your work drives streamlined processes, measurable service quality, and automation to reduce manual work. This role combines technology operations leadership with a focus on governance and efficiency to enable enterprise AI at scale.
Compensation / Benefits- merchandise discount
- generous paid time off
- volunteering hours
- 401(k) with company matching
- employee stock purchase plan
- medical, dental, vision, and life insurance
Responsibilities- Own operational processes for enterprise AI tools across their license and access lifecycle
- Manage seat provisioning, deprovisioning, and access change workflows
- Standardize support and administration across a multi-vendor AI portfolio with self-service strategies
- Oversee token implementation and related compliance standards
- Maintain visibility into licenses, access, usage, and platform status
- Coordinate with vendors and internal teams to resolve service and platform issues
- Create scalable processes to reduce manual administration as AI adoption grows
- Collaborate with Information Security and other stakeholders on access and operational requirements
- Develop service metrics, documentation, and controls for supported AI platforms
- Identify recurring issues and automate or simplify processes where appropriate
Key requirements- 4+ years in technology-operations, SaaS-operations, platform administration, or enterprise support
- Experience with license lifecycle management and access provisioning
- Proven ability to manage multiple enterprise vendors/platforms simultaneously
- Strong operational discipline with emphasis on controls and service quality
- Ability to work across technical teams, vendors, and business users
- Experience using metrics to improve operations
- Ability to identify opportunities for automation and process simplification
- Comfort in supporting technologies with rapid adoption and change
- Experience administering enterprise AI or productivity platforms
- Familiarity with identity/access management, enterprise SaaS administration, or IT service management
- Experience supporting consumption- and seat-based technology services
- Experience creating operational processes for new enterprise technologies
- cross-functional collaboration
- attention to detail and process discipline
- communication with diverse stakeholders
- license lifecycle management
- access provisioning
- identity and access management
