Overview In this role you will manage cash collections for a high-volume accounts receivable portfolio, working to protect margins and reduce days sales outstanding. You'll collaborate with the Cash Applications team and cross-functional partners to resolve disputes, reconcile balances, and maintain customer goodwill. The position emphasizes a customer-centric approach, strong communication, and timely collections to support sustainable growth. You will contribute to month-end and quarter-end close processes and provide forecasts to senior leadership, all while navigating an international environment.
Responsibilities- Manage collection activities for a portfolio of customers and VAR accounts
- Monitor aging and reconcile AR balances to keep aging clean
- Coordinate with Cash Applications team (India) for AR processes
- Investigate non-payment causes and collaborate with Sales/Order Management to correct issues
- Provide monthly cash forecasts and assist with month-end/quarter-end close reporting
- Assess creditworthiness with the Credit Management team and support risk mitigation
- Maintain high standards of customer relationships and professionalism in collections
- Utilize collection tools and customer portals to document actions and progress
Key requirements- 2+ years of cash collections experience, preferably with an international portfolio
- B2B collections experience
- Experience in software industry preferred
- Strong proficiency with Sidetrade; MS Office/Excel; ERP/CRM exposure
- Solid understanding of accounting principles and ability to reconcile debits/credits
- Excellent written and verbal communication with customers and senior stakeholders
- Ability to work independently, adhere to debt collection laws (FDCPA), and manage multiple priorities
- Experience working with cross-country teams and customer portals
- customer-focused communication
- professionalism and reliability
- time management and prioritization
- Sidetrade
- MS Office (Excel)
- ERP/CRM systems
