Overview As Encord's first Account Manager in NYC, you'll define post-sales excellence in a growing market. You will own a North American portfolio, drive expansion and adoption, and partner with cross-functional teams to deliver customer value. You'll engage with ML, data, and engineering stakeholders to shape the customer relationship function from the ground up. This is a mission-driven, founder-led opportunity to scale a critical part of our GTM motion and influence the AI data platform's success.
Compensation / Benefits- competitive salary
- commission and equity
- accelerated growth opportunities
- in-person culture: 4 days/week
- flexible PTO
- learning & development budget
Responsibilities- Own and grow a portfolio of North American customer accounts with a focus on expansion and long-term value
- Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
- Identify expansion opportunities by understanding customers' technical roadmaps
- Drive upsells, cross-sells, and multi-team rollouts across existing accounts
- Collaborate with Customer Success, Product, and Engineering to deliver outcomes
- Translate customer insights into product roadmap inputs and feature requests
- Lead account planning, run QBRs, and develop growth strategies
- Maintain accurate pipeline and revenue forecasting in HubSpot
- Help build the post-sales and expansion playbook for North America
Key requirements- 2-5 years in account management, customer success, or post-sales roles in B2B SaaS or technology
- Proven track record of growing a book of business and achieving net revenue retention or expansion targets
- Experience managing mid-to-large ACV accounts ($50K-$250K+) across multi-stakeholder organisations
- Confidently engage with technical buyers (ML engineers, data scientists, engineering leads) and translate needs into commercial outcomes
- Familiarity with account planning, QBR delivery, and pipeline forecasting using CRM tools like HubSpot or Salesforce
- Experience in a fast-growing startup environment; exposure to developer tools, data infrastructure, or ML/AI platforms is advantageous
- Experience with HubSpot, Salesforce, or similar CRM tools
- relationship builder
- strong communication
- curiosity and problem-solving
- CRM proficiency (HubSpot, Salesforce)
- ability to discuss ML workflows and data infrastructure with technical stakeholders
- understanding of enterprise buying processes
