Job DescriptionJob Description
Key Personnel is seeking a Medical Receptionist in Tulsa, OK
Medical Receptionist Pay Rate: $18 - $20/hr
Medical Receptionist Hours: Monday - Thursday, 8:30 AM - 4:30 PM
Medical Receptionist Job Summary The Medical Receptionist will greet patients, manage check-in and check-out, answer phones, schedule appointments, maintain patient records, collect payments, and provide general administrative support. The ideal candidate will have excellent phone etiquette, strong organizational skills, attention to detail, and the ability to provide professional and compassionate service in a busy medical office environment. Previous medical receptionist experience is preferred but not required. The practice is willing to train the right candidate with strong front-desk, customer service, administrative, and communication skills.
Receptionist Essential Duties & Responsibilities- Warmly greet patients and provide a professional, welcoming experience.
- Manage patient check-in and check-out processes.
- Verify and update patient demographic and insurance information.
- Collect copays, outstanding balances, and other patient payments.
- Answer a high-volume, multi-line phone system professionally and efficiently.
- Route calls and relay clear, accurate messages to appropriate staff.
- Schedule, reschedule, and cancel patient appointments.
- Maintain an accurate and organized daily appointment schedule.
- Pull, prepare, organize, and file physical patient charts.
- Maintain accurate patient records and documentation.
- Maintain strict patient confidentiality and follow HIPAA privacy requirements.
- Assist with incoming and outgoing mail.
- Perform photocopying, scanning, faxing, filing, and other general office duties.
- Maintain a clean, organized, and welcoming reception and waiting area.
- Communicate professionally with patients, providers, staff, and outside offices.
- Respond to patient questions and direct clinical questions to the appropriate medical staff.
- Assist with other administrative duties as needed.
- Perform other duties as assigned.
Receptionist Qualifications- Previous receptionist, front desk, customer service, or administrative experience preferred.
- Previous medical office experience is preferred but not required.
- Strong verbal and written communication skills.
- Excellent telephone etiquette and customer service skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks in a fast-paced environment.
- Comfortable operating multi-line phone systems.
- Proficiency with basic computer and office software.
- Ability to accurately enter and maintain patient information.
- Ability to maintain patient confidentiality and comply with HIPAA requirements.
- Reliable attendance and punctuality.
- Friendly, professional, and compassionate demeanor.
- Ability to work effectively as part of a healthcare team.
Receptionist Key Skills- Patient Check-In & Check-Out
- Appointment Scheduling
- Patient Communication
- Multi-Line Phone Systems
- Telephone Etiquette
- Patient Records & Chart Management
- Filing & Documentation
- Insurance & Demographic Verification
- Copay & Payment Collection
- HIPAA Compliance
- Confidentiality
- Customer Service
- Administrative Support
