Overview In this role, you help ensure customers achieve success with Aristocrat's gaming products and onboard new users. You will partner with cross-functional teams to drive adoption, resolve issues, and gather feedback to improve experiences. You'll conduct onboarding, user enablement, and regular customer engagements to keep satisfaction high. This is a fast-paced, relationship-driven position in a company that values customer-centric excellence and collaboration. You'll have a chance to influence product and service quality while working with gaming clients globally.
Compensation / Benefits- pay-for-performance
- bonuses and incentives
- health and wellbeing benefits
- paid time off
- retirement plans
- insurance coverage
Responsibilities- Onboard customers and support product implementation and user enablement
- Serve as primary contact for assigned customers with regular meetings and inquiries
- Maintain accurate customer records and follow-up actions in CRM/system
- Support onsite customer projects in collaboration with Project Management
- Monitor usage data to improve product adoption and outcomes
- Provide product expertise to customers and internal teams
- Collaborate with internal teams to address needs and drive retention
- Gather customer feedback and translate into product improvements
- Ensure deliverables and success plans are communicated to leadership
- Coordinate resolution of critical customer issues across teams
- Coordinate with Aristocrat Support Center for issue resolution
- Monitor industry trends to refine success strategies
- Perform other duties as assigned
Key requirements- 3+ years in a customer-facing role (customer success or support)
- Previous Casino/Gaming Systems Industry experience required
- Strong communication and interpersonal skills
- Proven ability to manage multiple tasks and priorities
- Experience with CRM systems and customer data management
- Willingness to travel up to 50% (including international)
- Proactive problem-solving and attention to detail
- Ability to work independently and collaboratively in a fast-paced environment
- Strong analytical abilities to analyze customer usage data
- Bachelor's degree in a related field or equivalent experience preferred but not required
- Communication
- Problem-solving
- Detail orientation
- CRM systems
- Customer data management
- Data analysis of usage data
