Overview In this role you design and deploy scalable learning solutions that develop team members and leaders within Chewy's Fulfillment Network. You will partner with business leaders to create engaging ILT, eLearning, video, and performance support that improve operational excellence. You drive learning outcomes across a geographically dispersed workforce, using modern instructional design and collaboration to align with Chewy's operating principles. This is an opportunity to shape development programs that scale with the business and impact day-to-day fulfillment performance.
Compensation / Benefits- 20% discount
- Medical, Dental, Vision
- 401(k) with company matching
- Paid Time Off
- Employee Assistance Program (EAP)
- Wellbeing benefits
Responsibilities- Design team member and leader development programs using various formats to fit adult learning styles
- Conduct needs analysis and manage the end-to-end design, development, and delivery of manager training programs
- Assess and report learning results and gather participant feedback
- Partner with stakeholders to deliver customized learning solutions and scale consistent methodologies across dispersed teams
- Facilitate training for lead, manager, and specialty roles within Fulfillment Center operations
- Create training plans and curriculum roadmaps, manage project milestones, and communicate progress to management
- Leverage tools (eLearning, video, animation, LMS, and multimedia) to produce high-quality learning experiences
- Benchmark trends to inform curriculum design and technology choices
- Consult business units to identify learning needs and determine delivery methods for new and existing programs
- Proficiently deploy learning content within an LMS
Key requirements- Bachelor in related field
- Three (3) years of experience developing and managing training
- Experience creating ILT, vILT, WBT, eLearning, job aids, and performance support resources
- Strong project management skills and ability to manage multiple priorities
- Proven ability to lead, coach, and influence cross-functional teams
- Strong interpersonal, communication, and consulting skills; ability to build relationships at all levels
- Professional appearance and demeanor
- Demonstrated ability to translate business needs into initiatives and drive outcomes
- Knowledge of adult learning principles, instructional design methodologies, and talent development standards
- Strong proficiency with Microsoft Office, LMS platforms, eLearning authoring tools, and multimedia technologies
- Flexibility to adapt to business needs; travel possible
- strong interpersonal and communication skills
- consulting and relationship-building
- cross-functional collaboration
- LMS platforms
- eLearning authoring tools
- video production and editing software
