Overview In this on-site role, you partner with data center employees and leaders to resolve workplace matters fairly and promptly, managing a broad ER caseload in a fast-paced environment. You will coach managers, conduct investigations, interpret policies, and drive consistent case resolution across cross-functional teams. This position supports a 24/7 data center operation in Saline, with a focus on risk management, policy education, and process improvement. You will contribute to a supportive, compliant employee experience while collaborating with HR, Legal, and Security to sustain operational continuity.
Compensation / Benefits- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible vacation
- Paid holidays
- Paid sick leave
- Employee Stock Purchase Plan
Responsibilities- Manage a diverse ER caseload from intake to resolution across performance, attendance, conduct, and policy questions
- Provide policy-aligned consultation and coaching to frontline and mid-level leaders
- Conduct independent fact-finding and investigations, document findings and advise on next steps
- Maintain on-floor presence to identify and escalate concerns promptly
- Escalate elevated-risk matters including discrimination, harassment, safety, or legal exposure
- Partner with cross-functional teams to ensure confidential, timely case resolution and accurate records
- Analyze recurring themes in cases to improve manager capability, employee experience, and process consistency
- Support ER reporting, training, communications, and playbook development for the data center workforce
Key requirements- 5+ years in HR or employee relations with experience in performance management, investigations, and policy application
- Ability to manage sensitive matters independently and know when to elevate
- Working knowledge of U.S. employment laws and internal policy application
- Experience supporting operations-focused, shift-based or data center workforces (preferred)
- Strong written communication, organization, and stakeholder-management skills
- Proficiency with Microsoft Office and HR/case-management systems; data-driven decision making
- Willingness to work on-site in a secure data center environment
- clear communication
- stakeholder management
- analytical thinking
- Microsoft Office
- HR or case-management systems
- data analysis and reporting
