Overview In this role you will lead customer-facing architecture and implementation planning for Accruent's Asset Solutions, ensuring the proposed solutions align with client goals. You will collaborate with Sales, Delivery, Legal, and Operations to design proposals and Statements of Work. You will be an expert in at least one Asset Solutions product and will learn others, while applying proven implementation methodologies. This role involves translating business needs into actionable designs and traveling up to 25% to engage customers and partners. You will contribute to shaping delivery approach and ongoing improvements in a fast-paced, cross-functional environment.
Responsibilities- Provide recommendations and proposals for implementing Asset Solutions to meet customer goals
- Lead discovery, RFP review, and Implementation Planning Meetings to document requirements
- Prepare clear proposals and Statements of Work with goals, deliverables, and effort estimates
- Partner with Commercial Sales to accelerate deal closure while preserving delivery integrity
- Collaborate with Services Delivery to design/refine implementation offerings and expansions
- Present Services philosophy, methodology, and best practices during pre-sales
- Build and maintain cross-functional relationships to stay informed on solutions
- Travel to customer sites and events up to 25% for engagement and validation
- Continuously refine processes to improve stakeholder experiences
- Identify and propose functional improvements based on customer feedback and competitive analysis
- Manage and translate customer requirements into business solutions
Key requirements- Bachelor's degree in a related field or equivalent work experience
- Minimum 4 years in project management, program management, or professional services with customers
- Experience delivering large-scale software implementations across all lifecycle stages
- Ability to translate customer requirements into practical solutions
- Proven ability to prioritize and manage workflows to meet deadlines
- Strong teamwork and leadership to coordinate across functions
- Passion for winning deals and expediting the sales process
- Advanced knowledge of one Asset Solutions product line and ability to learn others
- Working knowledge of Salesforce and Certinia (formerly FinancialForce)
- Proficiency with Microsoft Office Suite
- Travel readiness to meet time-zone needs (up to 25%)
- Exempt full-time role
- Superior communication and presentation
- Strong relationship-building and stakeholder management
- Customer-facing and consultative mindset
- Asset Solutions product expertise (at least one)
- Salesforce
- Certinia (formerly FinancialForce)
