Overview As a Key Account Manager at Rippling, you drive growth and retention for our largest enterprise clients within a first of its kind platform. You act as the customer advocate inside Rippling, guiding cross functional teams to align on value, renewals, and expansions. You engage C level stakeholders, shape account strategies, and coordinate multi year success plans. This role offers deep exposure to enterprise dynamics and a chance to influence long term customer outcomes in a fast growing product space.
Compensation / Benefits- benefits + equity
- competitive compensation package
- office based or remote options
Responsibilities- Grow and retain revenue across a portfolio of strategic accounts
- Lead go live and renewal lifecycle events (benefits, executive reviews, contracts)
- Advocate for customer needs across teams to enable adoption and revenue growth
- Consult with clients on HR, IT, Finance, and global workforce management needs using solutions based selling
- Drive executive alignment with decision makers and C level stakeholders
- Manage relationships with multiple stakeholders through remote meetings
- Negotiate procurement and contract terms
- Coordinate with product, support, and other teams to surface risks, needs, and opportunities
- Develop account plans and long term strategies with cross functional partners
- Maintain a pipeline for cross sales, product upgrades, and renewals to meet quarterly targets
- Demonstrate breadth of Rippling products via playbooks and prospecting
- Lead with Technical Account Manager to craft long term client goals and success plans
Key requirements- 7-10+ years of SaaS experience in account management, sales, or quota carrying customer success
- Record of meeting/exceeding quota through new product sales and upgrades
- Strong ability to run sales discovery, demos, and structured processes (SPICED or MEDDPICC a bonus)
- Proven success in building long term commercial relationships and multi year renewals
- Excellent communication and high EQ for building trust with diverse stakeholders
- Highly organized, self motivated, detail oriented with strong follow through
- High integrity and a long term, mission driven mindset
- Emotional intelligence (EQ)
- Strong communication and relationship building
- Organizational discipline and reliability
- SPICED or MEDDPICC (bonus)
- Enterprise SaaS sales process
- Account planning and pipeline management
