Overview In this role you drive customer value post-implementation for Workday's HR products. You will understand business needs, guide effective solutions, and support multiple customers on short-duration projects. You'll share expertise, help customers become self-sufficient, and collaborate with cross-functional teams to optimize Workday applications. This position offers meaningful impact through feature adoption and post-go-live success within a culture that values integrity and teamwork.
Compensation / Benefits- bonus plan
- stock grants
- flexible work
- remote/hybrid options
- annual refresh stock grants
- inclusive culture
Responsibilities- Provide excellent customer service consistently
- Engage customers to capture business requirements
- Develop and demonstrate system configuration solutions with product benefits and trade-offs
- Support multiple customers concurrently on short-duration projects
- Help customers stabilize and optimize Workday applications and learn new features
- Share expertise through Ask-an-Expert sessions with research, demos, tips, and best practices
- Coordinate with Engagement Manager to deliver Health Checks, Functional Reviews, and Feature Adoption workshops
- Deliver accelerator webinars and one-on-one consulting to accelerate feature adoption
- Conduct tenant reviews to identify adoption opportunities
- Communicate responses and value clearly to customers
Key requirements- 5+ years of HCM software and consulting experience on medium/large HRIS projects
- 3+ years of Workday Consulting experience or as a Workday SME
- 3+ years of experience in Payroll, Absence, Time Tracking
- 1+ years of Workday Consulting experience or as a Workday SME
- Solid grasp of HR-related systems and processes, ability to understand Workday concepts and new feature releases
- Certified or able to certify in Workday HCM products
- Experience influencing senior leaders and collaborating across organizations
- Ability to lead design meetings toward collaborative outcomes
- Ability to manage multiple engagements and deliver results to a project plan
- Bachelor's degree or related experience; willingness to travel up to 10%
- Strong verbal and written communication skills
- Experience with global implementations preferred
- strong communication skills
- collaboration
- critical thinking
- Workday HCM
- Payroll
- Absence
