Overview As an Eligibility Specialist in Cleveland, you will guide applicants through intake and eligibility review to ensure timely access to community assistance programs. You will work on-site in a fast-paced service environment, maintaining organized records and accurate case data. You collaborate with clients and internal teams to resolve missing information and move applications toward completion. This long-term contract role emphasizes careful documentation, policy-aligned evaluations, and dependable service delivery, supporting ongoing funding needs and program continuity. You bring strong communication, attention to detail, and a service-oriented mindset to help applicants navigate complex,규
Responsibilities- Conduct intake interviews and gather required documentation while explaining program guidelines in a supportive way
- Review applications for completeness and determine eligibility according to policies and timelines
- Enter, update, and maintain client records using Microsoft Office tools, Salesforce, Excel, and CMS with high accuracy
- Manage a steady volume of cases in a production-driven setting while upholding quality standards
- Organize and retrieve client files, including imaging or other recordkeeping tasks
- Communicate with clients, colleagues, and internal teams to resolve missing information and clarify case details
- Support office operations during onboarding and contribute to dependable on-site service delivery
- Assist with additional program duties tied to ongoing funding and operational continuity
Key requirements- experience in eligibility determination, case management, intake coordination, or customer-facing support
- on-site work willingness in Cleveland, Ohio
- ability to handle high-volume, detail-oriented processes
- strong communication and collaboration skills
- clear and supportive communication
- attention to detail
- customer-focused service
- Microsoft Office
- Salesforce
- Excel
