G
Not Specified Permanent

San Francisco, California · USA job

Sr. Sales Operations Analyst

Gusto

San Francisco, California

Job description

Overview

In this role you own scalable GTM planning through data-driven models and infrastructure. You partner with GTM, Finance, and Sales Ops to design segmentation, book-of-business, quotas, and headcount plans. You implement end-to-end, defensible models across Direct, Expansion, and Benefits motions to drive revenue growth. You'll turn strategy into concrete rules-based execution and maintain transparency and auditability across planning cycles. This is a platform-minded, cross-functional role with a strong impact on how the business scales.

Compensation / Benefits
  • competitive base pay
  • benefits
  • equity (RSUs)
  • Total Rewards philosophy
Responsibilities
  • Own segmentation and book-of-business design for Direct, Expansion, and Benefits sales, translating strategy into rules-based models
  • Maintain balanced books across reps and teams, including rebalancing for hires, departures, or territory changes
  • Set and document account assignment, routing, and reclassification rules; resolve edge cases
  • Ensure segmentation and book structures reflect in Salesforce and downstream systems
  • Own end-to-end quota setting for Direct, Expansion, and Benefits, translating targets into capacity-based quotas
  • Maintain quota models and ensure defensible, equitable quotas aligned with book design and headcount
  • Coordinate with RTM, Finance, and Sales Compensation to align quotas with plans and targets
  • Partner on headcount and capacity planning; model hiring needs and monitor capacity vs. opportunity
  • Collaborate with GTM Leaders, GTM Ops, Finance, and Sales Compensation to reflect operational context in planning
  • Communicate plan status, risks, and tradeoffs to sales leadership; document methodology for transparency
Key requirements
  • 5+ years in Sales Ops, RevOps, or similar analytic GTM role with hands-on work owning segmentation, quota, or headcount planning
  • Proven ability to own outcomes and be accountable for plans
  • Strong sales process and tooling proficiency; capable of building and auditing routing logic and territory structures
  • Analytical depth; experience defending quantitative models under time pressure
  • Experience running recurring planning processes (annual/quarterly quotas, headcount reviews) across multiple stakeholders
  • Excellent written and verbal communication; able to defend methodology to senior leaders
  • First-principles problem solver who translates strategy into rules-based execution
  • Strong cross-functional partnership skills without ceding ownership
  • clear written and verbal communication
  • cross-functional collaboration
  • ownership and accountability
  • Salesforce knowledge and downstream system integration
  • quota and capacity modeling
  • segmentation and book-of-business design

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