Overview In this Leasing Consultant role, you drive occupancy and rent growth by delivering exceptional service and guiding prospects through the rental journey. You will manage leads in the CRM, schedule tours, and assist applicants to move them smoothly toward lease signings. You work closely with the onsite team to showcase communities and outcomes that align with a strong, resident-focused property team. This is an opportunity to start a long-term career in a fast-paced, guest-centric rental environment.
Compensation / Benefits- full benefits package
- Generous paid time off
- 401(k) with company match
- growth and advancement opportunities
- rental discount if living on-site
- commission/bonus incentives
Responsibilities- Deliver unmatched customer service to prospects and residents and guide them through the leasing journey
- Conduct informative, personalized tours and highlight community features to generate leases
- Manage the leasing process from inquiry to move-in, including paperwork and documentation
- Maintain proactive communication via calls, emails, chats, and texts to encourage applications
- Schedule tours and show apartments to drive occupancy goals
- Qualify leads, follow up after tours, and complete move-in procedures per policies
- Proactively manage leads and customer experience using the CRM; complete CRM tasks timely
- Conduct move-in inspections and coordinate with maintenance to ensure move-in readiness
- Master the full leasing process from post-tour follow-ups to task closure in CRM
Key requirements- High school diploma/GED
- 1-2 years in sales and customer service with sales goals in a fast-paced environment
- 1-2 years of leasing experience in multifamily property management preferred
- Valid driver's license (property-dependent)
- Knowledge of federal and state apartment housing laws and Fair Housing policies
- Strong interpersonal, written and verbal communication skills
- Proficiency with Microsoft Office; familiarity with CRM systems; Yardi preferred
- high energy and self-motivated
- customer-focused
- reliability and attention to detail
- CRM management
- Yardi CRM (IQ preferred)
- leasing software and workflow
