Overview In this role, you will lead customer support readiness for Ring and Blink launches, coordinating across Product Management, Go-to-Market, and CS Operations. You'll drive AI-assisted workflows to prepare day-one support, identify risks, and enable knowledge resources. You'll steward cross-functional alignment on timelines and requirements, while removing blockers to ensure a smooth customer experience.
Compensation / Benefits- sign-on payments and RSUs
- comprehensive health benefits (medical, dental, vision)
- 401(k) matching
- paid time off
- parental leave
- flexible spending accounts
Responsibilities- Own and manage readiness projects for new Ring and Blink launches to ensure day-one support touchpoints are prepared
- Drive cross-functional collaboration to align launch timelines and support needs
- Leverage AI tools to accelerate readiness workflows (intake, status, risk, communications)
- Use generative AI to draft and standardize deliverables (readiness assessments, enablement plans, knowledge articles)
- Apply AI-driven analysis to surface patterns, dependencies, and resource constraints
- Automate repetitive PM tasks (notes, action items, status updates) using AI tools
- Identify risks early and drive timely decisions across stakeholders
- Clear blockers and escalate when dependencies threaten timelines or quality
- Facilitate effective meetings with stakeholders for detailed and high-level alignment
- Incorporate customer feedback to inform readiness decisions
Key requirements- Bachelor's degree, or PMP certificate
- 3+ years of program or project management experience
- Experience using data and metrics to drive improvements
- Experience working cross-functionally with tech and non-tech teams
- Strong problem solving abilities in ambiguous contexts
- Cross-functional collaboration
- Stakeholder management
- Strong communication
- AI-powered project management tools
- Generative AI for content generation and workflow automation
- Knowledge management and to draft enablement materials
