Payment Operations and Fraud Manager needs 3+ years in payments, fraud, or financial operations (e.g., PSPs, schemes, or retail payments functions). Requires: • Proven fraud management experience in the Americas. • Hands-on experience managing payment issues, incidents, and operational processes. • Strong understanding of the card payments lifecycle, including authorization, authentication, settlement, chargebacks, and fraud. • Experience working with global, cross-regional teams and managing cross-functional stakeholders. • Experience working with PSPs, acquirers, or fraud tools such as Cybersource, Worldpay, or SAP. • Experience in e-commerce or multi-channel payments environments. • Experience with Adobe Commerce. • Experience in payments optimization and performance improvements. • Understanding of PCI DSS and regulatory requirements. Duties: • Act as the primary contact for payment-related queries, coordinating investigation and resolution across internal teams, PSPs, and acquirers Globally. Primary focus will be Americas. • Manage and prioritize payment queries from regional teams, ensuring timely resolution and clear communication. • Manage payments contracts and support cost negotiations where necessary. • Lead incident management, including root cause analysis, reporting, and preventative actions.
