Medical Receptionist

Medical Receptionist - Job Description

Position Summary

The Medical Receptionist serves as the first point of contact for patients and visitors and provides courteous, efficient administrative support to the healthcare team. This position manages front-desk operations, coordinates appointments, maintains accurate patient information, and helps ensure a smooth, professional patient experience while protecting confidential health information.

Essential Duties and Responsibilities:

• Greet patients and visitors promptly, professionally, and respectfully.
• Answer, screen, and route telephone calls; take accurate messages and respond to routine questions.
• Schedule, confirm, reschedule, and cancel appointments according to provider's availability and office procedures.
• Register patients and verify demographic, contact, insurance, and referral information.
• Assist patients with intake forms and other required paperwork.
• Check patients in and out, collect copayments and balances, issue receipts, and document transactions accurately.
• Maintain and update electronic health records and other office files with close attention to accuracy and confidentiality.
• Notify clinical staff of patient arrivals and coordinate front-desk activities to support efficient patient flow.
• Route clinical questions and urgent concerns to the appropriate licensed staff member in accordance with established procedures.
• Process incoming and outgoing correspondence, faxes, records requests, and referrals as assigned.
• Follow office policies, privacy requirements, safety procedures, and applicable healthcare regulations.

Required Qualifications:

• High school diploma or equivalent.
• Customer service, reception, or administrative experience.
• Strong verbal and written communication skills.
• Basic proficiency with Microsoft Office, computers, email, and data entry.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Preferred Qualifications:

• Previous experience in a medical office, clinic, imaging center, or other healthcare setting.
• Familiarity with medical terminology, electronic health record systems, insurance verification, referrals, and payment collection.
• Knowledge of patient privacy practices and front-office healthcare workflows.

Work Expectations

This position requires regular interaction with patients, families, providers, and coworkers. The employee must be able to work on a computer and telephone for extended periods, communicate clearly, and remain composed while managing competing priorities. Schedule, physical requirements, and accommodations should be tailored to the needs of the practice and applicable law.