FT Receptionist

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SUMMARY
First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Receptionist! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!

In this role, you will serve as the face of the Bank and be the first point of contact for our customers. You will play a key role in creating a positive first impression by delivering exceptional customer service and reflecting the Bank?s commitment to professionalism. Responsibilities include welcoming visitors, answering and directing phone calls, and assisting customers by connecting them with the appropriate staff members to meet their needs. This position requires on-site work.

QUALIFICATIONS EDUCATION EXPERIENCE SKILLS
To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The items listed below are representative of the knowledge, skills, and/or abilities necessary for this position.

• High School Diploma or GED completion by the end of your graduating year is required
• Excellent communication, interpersonal skills, and a customer service-oriented attitude is required.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
• Commitment to demonstrating First Security?s Core 5 values with customers and coworkers.

HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40+ hours per week Monday ? Thursday 7:45am - 4:45pm Friday 8:00am - 5:00pm Extended working hours may be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet customers entering the lobby and determine the nature of business. Escort and introduce visitors to the appropriate staff member, as needed.
• Ensure the front doors are properly locked/unlocked in a timely manner while adhering to established opening/closing procedures.
• Log service clients in required logbook.
• Provide customers with basic banking transactions including transferring funds and making tickets when necessary.
• Articulate effectively with customers by answering questions and referring customers to other bank services as necessary.
• Call customers on their birthday.
• Ensure messages are timely delivered and phone calls are transferred to voicemail when appropriate personnel are unavailable.
• Actively promote bank services and products and refer customers to the appropriate department for items that cannot be resolved by retail staff.
• Order, receive, and maintain office supplies.
• Maintain a calendar to include employee birthdays, bank events, and vacations.
• Send birthday and/or special occasion cards to customers.
• Protect all customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
• Maintain reliable transportation, punctual attendance, and the ability to work on-site with extended hours when necessary.
• Perform additional duties as assigned by management.

SUPERVISORY RESPONSIBILITIES: None.

SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.

PHYSICAL DEMANDS
Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications. Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats. The employee must occasionally lift and move up to 10 pounds.

The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.