Receptionist - State Farm Agent Team Member

Job DescriptionJob DescriptionBenefits:

• Paid time off
• 401(k) matching
• Competitive salary

Insurance Customer Service & Retention Specialist
The Monica Markley Agency
Location: Columbia, PA
Schedule: Monday-Friday, 8:30 AM-4:30 PM
Employment Type: Part-Time
Compensation: Salary
Start: Immediately

Build Your Career with Us:
The Monica Markley Agency is looking for a professional, friendly, and dependable Insurance Customer Service & Retention Specialist to join our team in Columbia, PA.

We value old-school customer service-listening carefully, communicating clearly, taking personal accountability, and always following through. If you enjoy helping people, solving problems, and building lasting relationships, this is your chance to make a real impact while growing your career.
Why Join Our Team?
We believe our customers deserve more than someone simply answering the phone. They deserve someone who listens, understands their concerns, explains their options, and follows through.

The ideal candidate is:

• Customer-focused and genuinely enjoys helping people
• Professional, friendly, and confident when communicating with customers
• Organized and detail-oriented
• Dependable and accountable
• Comfortable handling multiple tasks while maintaining accuracy
• A team player who treats coworkers with respect

Key Responsibilities

• Answer incoming calls and respond to customer questions in a professional and friendly manner
• Provide exceptional customer service while helping customers with their insurance needs
• Assist customers with billing
• Listen carefully to customer concerns and work toward appropriate solutions
• Research and resolve customer issues efficiently while following agency procedures and standards
• Clearly document customer interactions and maintain accurate records
• Keep customers informed regarding next steps, follow-up items, and expected timelines
• Schedule customer appointments across multiple calendars
• Follow up on outstanding customer needs and commitments

Required Qualifications

• Excellent verbal and written communication skills
• Strong professional phone etiquette
• Exceptional customer-service skills
• Ability to multitask while maintaining accuracy
• Dependable and consistent attendance
• Ability to work independently while also functioning effectively as part of a team
• Professional appearance and demeanor

Preferred Qualifications not required

• Previous insurance agency experience
• Previous customer service or call-center experience
• Experience handling inbound calls or high-volume customer inquiries
• Experience working with insurance policies, billing, or customer accounts
• College degree or relevant professional education

How to Apply:
Please submit your application through our career page or send your resume directly to the hiring manager at .

Please do not call the office regarding this position. All applicants should apply through the career page or submit their resume directly by email.