Job DescriptionJob Description
Job Title: Front Desk Agent
Location: Cooperstown Ny
Company: The Holiday Inn Express and Suites
About Us:
Join The Holiday Inn Express and Suites , a reputable leader in the hospitality industry known for providing exceptional guest experiences. We are committed to delivering excellence and ensuring our guests feel welcome and valued. We offer a dynamic and supportive work environment with growth opportunities for our team members.
Job Description:
We are seeking a dedicated and detail-oriented Night Auditor and Front Desk Agent to join our team. This dual-role position is critical in maintaining smooth operations during the overnight hours while providing exemplary service to our guests. The ideal candidate will possess strong organizational skills, a passion for customer service, and the ability to work independently.
Key Responsibilities:
- Perform end-of-day financial audits to ensure accurate and thorough recording of transactions.
- Reconcile and balance accounts, generate financial reports, and make necessary corrections to accounts as needed.
- Handle guest check-in and check-out processes efficiently and courteously.
- Manage and resolve guest complaints and requests with professionalism and empathy.
- Monitor hotel security and address any issues that arise during the night shift.
- Answer phone calls and respond to inquiries, ensuring excellent communication and service standards.
- Assist with additional administrative tasks, including data entry and maintaining up-to-date hotel records.
- Collaborate with other team members to ensure guest satisfaction and seamless daily operations.
Qualifications:
- Previous experience in a hotel front desk or night audit role is preferred.
- Excellent customer service and interpersonal communication skills.
- Strong attention to detail and proficiency in basic accounting principles.
- Ability to work independently and make quick decisions in a fast-paced environment.
- Proficient in using hotel management software and computer applications.
- Availability to work overnight shifts, including weekends and holidays.
What We Offer:
- Competitive salary and benefits package, including health and dental insurance.
- Opportunities for professional development and career growth.
- A supportive and inclusive work environment.
- Discounts on hotel accommodations and services.
How to Apply:
Interested candidates are encouraged to submit their resume and cover letter to email address with the subject line "Night Auditor and Front Desk Agent Application."
The Holiday Inn Express and Suites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to welcoming you to our team!
