Receptionist - State Farm Agent Team Member

Job DescriptionJob DescriptionBenefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2015 after spending several years building my leadership foundation at Enterprise Rent-A-Car and then supporting State Farm agents on the corporate side with business planning, marketing, and sales execution. That experience is what pushed me toward agency ownership - I wanted to build something meaningful, serve my community, and create a team environment where people can grow, earn well, and take pride in the work they do. Today, our team includes 10 team members and we operate with a "championship team" mindset - accountability, teamwork, and steady improvement every week.
I'm originally from Jamaica and moved to the U.S. to attend the University of South Florida in Tampa. Outside the office, you'll usually find me supporting my kids at soccer games, staying focused on personal growth, and keeping life balanced with walking and meditation. We stay active in the local community through the Coral Springs and Coconut Creek Chamber of Commerce and enjoy supporting initiatives like Habitat for Humanity, local education-focused events, and nonprofit organizations such as SOS Children's Village.
For our team, we offer PTO, flexible scheduling, retirement options, and performance-based incentives like bonuses, contests, and opportunities to earn additional time off. Our culture is upbeat and supportive, but we take our goals seriously - we coach hard, celebrate wins, and expect everyone to show up ready to contribute. If you're dependable, coachable, and motivated to grow in a professional environment where standards matter, you'll fit right in here.
ROLE DESCRIPTION:
Shawn Aguilar - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.