Job DescriptionJob Description
Benefits:- 401(k) matching
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
Membership Coach Job Description and Day-to-Day Responsibilities
Our Membership Front Office Sales Associate is a passionate individual who seeks to help members and guests improve their lives through health and fitness. This person is responsible for handling day to day tasks, welcoming guests and members to the gym, selling memberships and retail items, cleaning, and being a team player in our small, community club. This role requires a considerable amount of self-motivation, communication skills, ability to collaborate with fellow team members, and ability to interact with members/staff in a positive way.
General Day-to-Day Tasks include but are not limited to:
Selling Memberships
1. Properly explaining the policies and terms of the gym and membership agreements
2. Overcoming prospects' objections
3. Understanding club and brand initiatives/technology to showcase benefits of our club to potential members
Conducting Tours of Facility to Prospects
1. Asking open-ended qualifying questions to better understand the buyer and how we can meet their needs.
2. Highlighting benefits of our club and showing that we are a coaching gym.
Cleaning
1. A keen eye for attention to detail is a must to maintain a clean facility; we expect a high standard of cleanliness.
2. Cleaning includes but is not limited to dusting, stocking of bathrooms, replacing wet-wipes, organizing equipment, lubing machines, disinfecting equipment, wiping down mirrors, detail cleaning cardio equipment, mopping/vacuuming/disinfecting common areas and restrooms, toilet scrubbing, etc.
Social Media
1. Curating content and posting on our gym's public pages to engage with members and promote membership, retail, and training sales.
Follow-ups
1. Reaching out to current members to recognize them for their usage or inviting them back into the club/identifying why they have not been in.
2. Messaging and calling web leads to invite them into the gym or schedule for a tour and discuss membership options.
3. Contacting members who have invalid billing or have their account on freeze.
Membership Changes
1. Assisting members with their account if they have questions, this includes but is not limited to billing, tanning, renewing membership, freezing, payments, etc.
Engaging with members and building relationships
1. If not one of the most important aspects of the job - building positive relationships with members to create and environment members want to come back to. Making every tour and conversation an experience and not transactional.
2. Saying "Hello" and "Goodbye" to every member that walks into the gym.
3. Getting members on club initiatives/technology to future better their experience, results, thus aiding in member retention
Selling of Retail Items and Supplements
1. Understanding our prices, merchandise, and supplements to eloquently communicate with members our products leading into a sale or to answer any questions members may have.
General Marketing and Idea Curating
1. Working with Manager to execute community and member engagement events.
