Overview In this Mortgage Operations Manager role, you'll lead processing and underwriting operations to ensure accurate, timely loan reviews that meet credit and documentation standards. You'll guide teams through complex issues while maintaining an exceptional customer experience. You'll oversee risk, data quality, and process improvements to keep operations compliant and efficient. You'll partner across departments to resolve challenges and support mortgage growth and quality. This is a chance to shape scalable mortgage operations in a respected regional bank.
Compensation / Benefits- competitive starting salary
- annual incentive potential
- medical, dental, vision
- LTD, STD and life insurance
- paid vacation, sick time, and 11 holidays
- 401k with up to 4% match (company contribution)
Responsibilities- Lead mortgage processing and underwriting operations to ensure accuracy and compliance
- Guide teams in resolving complex loan application, underwriting, and operational issues
- Review and approve complex loan scenarios within delegated authority and escalate high-risk cases
- Ensure consistent interpretation of investor, agency, regulatory, and internal lending guidelines
- Oversee loan data integrity, documentation quality, and operational processes
- Manage daily workflow distribution and pipeline performance to meet SLAs
- Analyze operational metrics to identify risks and drive process improvements
- Collaborate with loan production, closing, secondary marketing, quality control, and other stakeholders
- Promote adherence to policies, procedures, regulations, and internal controls; support audit readiness
- Lead, coach, and develop mortgage operations staff with focus on performance and growth
Key requirements- 6+ years in mortgage operations, operational leadership, process oversight, and team management
- 4+ years of supervisory or management experience leading a team, process, or project
- Bachelor's degree in a related field or equivalent experience
- effective communication
- leadership and coaching
- cross-functional collaboration
- mortgage operations expertise (processing and underwriting)
- regulatory, investor, and internal lending knowledge
- data analysis and performance tracking
