Job DescriptionJob Description
About the Role
Bring the magic of the season to life! As one of our Costumed Greeters at Santa's Hideaway Adventure, you'll create a warm, festive atmosphere while ensuring that families enjoy a smooth and organized experience from arrival to photo time.
Please Note- This is a Seasonal role with a tentative start date of October 15th
Position Responsibilities
- Enthusiastically welcome guests as they arrive
- Ensure families feel comfortable and prepared before meeting Santa
- Promote a joyful, inclusive atmosphere for all guests
- Manage guest flow to minimize wait times and maximize revenue by awareness of business needs/volumes
- Drive positive customer experiences and assist with any guest issues
- Maintain established company and departmental uniform, appearance, and hygiene standards at all times
- Maintain a clean and organized work station at all times
- Complete opening/closing duties as assigned and also completed in an efficient, accurate and timely manner
- Use of radios with headsets and earpieces for communication may be utilized in designated outlets
- Awareness of all activities happening at Ocean
- Knowledge of safety/guest liability procedures for guests and employees
- All other tasks as assigned
Essential Functions
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
- Must be able to work irregular shift assignments, including days, nights, weekends and holidays.
- Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, answering questions, monitoring the line queue, encourage upsell opportunities, checking out guests etc.
- Must be able to stand, sit, bend and twist for an entire shift and be able to move throughout the casino/hotel areas
- Ability to work under pressure in a fast-paced environment with multiple priorities
- Must be able to read, write and understand English
Requirements
- Ability to wear costume provided by Ocean - Elf or other holiday character as deemed by Ocean
- A passion for the holiday season and creating memorable experiences
- Availability for evenings, weekends and peak holiday hours
- Dependable, enthusiastic, outgoing, and professional attitude
- Comfortable greeting and working with families and children
- Must have a minimum of six months' experience working in a high volume and/or kid-friendly environment.
- Ability to work in a high pressure environment
- Must have reliable transportation
Benefits
- Free meal on shift
- Training & Development
- Free onsite garage parking
- One free photo package per staff member during the season
- Pay Rate: $22.00/per hour
Please Note- This is a Seasonal role with a tentative start date of October 15th
