LEAD MEDICAL SUPPORT ASSISTANT (Medical Administration Service)

Duties and program responsibilities include but not limited to the following:

• Distributes and balances workload among MSA staff to ensure timely completion of assignments.
• Monitors work assignments and ensures adequate coverage of assigned areas.
• Reviews work for quality, accuracy, and compliance with VA policies and procedures.
• Ensures accurate and timely scheduling of patient appointments and coordination of clinic schedules.
• Provides guidance, orientation, and on-the-job training to new and current MSA staff.
• Creates and maintains employee work schedules and assists with organizing workflow.
• Identifies and resolves scheduling issues, workflow concerns, and day-to-day conflicts.
• Educates MSAs on VA scheduling policies, directives, and access management requirements.
• Conducts scheduling audits and reviews data to identify errors and areas requiring additional education.
• Uses electronic medical records, scheduling systems, databases, and reporting systems to manage and review information.
• Review clinic access and workload data to identify potential issues affecting timely access to care.
• Serves as a liaison between MSA staff, clinical staff, supervisors, and other departments.

Preferred Experience: 2 years experience in a Specialty Clinic or Specialty Hospital Setting.

Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m.

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 51008F