Bilingual Dental Assistant / Customer Service Representative - Full-Time 1.0 FTE

The Staff Pad is proud to partner with a reputable health center in Pomona, CA committed to providing access to high-quality healthcare while empowering patients, employees, and community partners to improve their well-being and strengthen the health of the communities they serve. We are looking to hire a Dental Assistant / Customer Service Representative for their Dental Clinic to provide clinical, administrative, and staff support for a comprehensive dental services operation. Schedule: Full-Time 1.0 FTE

What You'll Do

• Provide chairside assistance to the dentist during dental procedures
• Prepare, sterilize, and organize dental supplies and equipment in accordance with OSHA and clinic standards
• Maintain housekeeping records
• Set up trays for dental procedures
• Take radiographs as directed by the dentist, when appropriately trained in radiation safety
• Develop and process dental radiographs according to provider orders
• Assist with monitoring and maintaining radiation safety procedures and protocols
• Order and maintain inventory of dental clinic supplies
• Interact with and process dental clinic patients
• Perform telephone triage and conduct patient interviews
• Maintain dental laboratory slips
• Create and maintain dental records in accordance with established protocols and procedures
• Assist with monthly reporting and quality improvement activities
• Ensure smooth patient flow by promptly checking in patients, communicating next steps, and monitoring dental patient flow
• Verify patient eligibility and assist patients with enrollment in additional programs based on program qualifications
• Confirm and update patient demographic, insurance, and other required information in the EMR
• Collect payments and comply with the health center's cash-handling procedures as outlined by the Finance Department
• Obtain required patient information, including photo ID, insurance card, Medi-Cal, Medicare, and/or Social Security card
• Perform miscellaneous job-related duties as assigned by the Lead Dental Assistant

What We Are Looking For

• Certifications and Experience
• Certificate from an accredited dental assisting program, if certified
• Proof of completion of a board-approved 8-hour infection control course
• Successful completion of a California Board of Dental Examiners-approved radiation safety course
• 12 years of experience directly related to the position duties and responsibilities
• Current BLS certification
• Additional Skills and Attributes
• Bilingual English/Spanish proficiency required
• Current knowledge of and ability to follow comprehensive dental clinical procedures and protocols

Compensation and Benefits: Competitive Pay Medical, Dental and Vision Insurance Holiday Vacation and Sick Leave Employee Assistance Program Life Insurance (Basic + Voluntary) Tuition Reimbursement 403(b) Retirement plan with 6% match

If you're a detail-oriented and compassionate professional who enjoys supporting both patients and dental teams, we'd love to hear from you. Join a mission-driven health center where your skills can contribute to a welcoming patient experience and quality community care. Apply today to take the next step in your dental career!