Receptionist, Outpatient Behavioral Health - Rockford

The Receptionist is a key member of the Relief Mental Health care team, responsible for creating a welcoming, professional, and efficient front desk experience for patients. This role supports patient flow, data accuracy, revenue integrity, and overall clinic operations while upholding HIPAA compliance and exceptional customer service standards.

• Greet patients warmly and professionally upon arrival

• Check patients in and verify appointment details

• Confirm and update patient demographics and insurance information

• Provide and collect required paperwork and assessments

• Ensure patients are accurately reflected in internal systems

• Thank patients at checkout and provide clear next-step instructions

• Collect patient copays, cash-pay balances, and cancellation fees

• Communicate outstanding balances discreetly and professionally

• Schedule or confirm follow-up appointments based on provider instructions

• Monitor voicemail throughout the day and transcribe messages accurately

• Route calls and messages to appropriate departments (clinical, billing, operations)

• Maintain accurate documentation in the Receptionist Activity Log

• Run daily and weekly insurance verifications

• Identify and flag inactive insurance plans

• Perform next-day patient audits

• Review upcoming schedules to identify gaps, errors, or double booking

• Conduct appointment confirmation calls/texts

• Assist with basic clinical or operational tasks (e.g., scanning paperwork, supporting TMS patients, taking blood pressures

• Maintain a clean, organized, and welcoming front desk and waiting area
  

• High school diploma or equivalent required

• Prior experience in a medical, mental health, or customer service setting preferred

• Strong communication and interpersonal skills

• Excellent attention to detail and organizational abilities

• Comfort using technology systems (EHR, scheduling platforms, insurance portals)

• Ability to manage multiple priorities in a fast-paced environment

• Professional, compassionate, and patient-centered demeanor