Job DescriptionJob Description
Benefits:- Bonus based on performance
- Flexible schedule
- Opportunity for advancement
- Employee discounts
- Training & development
Be the welcoming face of SPENGA-and help our community grow.
Love connecting with people and being part of an energetic fitness environment? SPENGA Ann Arbor is looking for a friendly, motivated Front Desk & Membership Sales Associate to help members feel welcome and introduce new people to our studio.
You'll be the first hello when someone walks through the door, a helpful resource for our members, and an important part of growing our membership. This is a hands-on customer service and sales role.
Location: SPENGA Ann Arbor
Schedule: Part-time, mornings and evening shifts available
Compensation: $15 - $20 / hr based on experience, commission bonuses, social media profit sharing
Why join SPENGA?
- Connect with people: Get to know our members and help create a studio they look forward to visiting.
- Build your skills: Gain experience in membership sales, customer service, and day-to-day studio operations.
- Be part of a team: Work alongside instructors and studio leadership to create a welcoming, positive experience.
- Enjoy the energy: Spend your workday in a social, community-focused fitness environment.
- Additional earning opportunities: Commission bonuses reward you for bringing in new business and achieving high sales volume.
- Free employee membership so you can enjoy the workout, too.
What you'll do
Welcome and support our members
- Greet members and guests, assist with check-in and class bookings, and answer questions about the studio.
- Build relationships, learn members' names, and help new visitors feel comfortable.
- Handle routine member questions and concerns, involving studio leadership when needed.
Help grow our community
- Introduce prospective members to SPENGA, explain membership options, and help them choose the right fit.
- Follow up with interested guests and prospective members to encourage visits and membership sign-ups.
- Sell memberships and retail products, and work toward studio sales and retention goals.
- Participate in studio social media content to showcase the SPENGA experience and promote classes, events, and offers.
Keep the studio ready
- Keep the front desk, retail area, and facility clean, organized, and welcoming.
- Help set up and reset studio equipment before and after sessions.
- Communicate with instructors and studio leadership to keep daily operations running smoothly.
What you'll bring
- A friendly, confident communication style and a genuine interest in helping people.
- Comfort starting conversations, explaining options, and asking for the sale.
- Reliability, punctuality, attention to detail, and the ability to stay organized during busy check-in periods.
- Willingness to learn our memberships, studio systems, and SPENGA approach.
- A team mindset and readiness to help wherever needed.
- Customer service, retail, hospitality, or sales experience is a plus. Previous membership or fitness studio sales experience is especially helpful.
No personal training, spin, or yoga certification is required.
About SPENGA
SPENGA combines spin, strength, and yoga in one 60-minute workout. Our members come for the workout and stay for the community-and that experience starts at the front desk.
Ready to join the crew? Apply with your resume and availability. We'd love to hear why you'd be a great fit for our studio. 
