Job DescriptionJob Description
Benefits:- Performance- Based Bonuses
- Licensing Reimbursement
- On-the-Job Training & Development
- Opportunity for advancement
- Paid time off
- Free food & snacks
- 401(k) matching
Office is located in Clinton Township
RESPONSIBILITIES- Manage Front Office Operations: Answer incoming calls, greet customers, manage email and voicemail, process mail, prepare bank deposits, and assist with routine administrative tasks and reports.
- Deliver an Excellent Customer Experience: Serve as a professional first point of contact for customers, identify the purpose of their visit or call, and connect them with the appropriate team member.
- Support Customer & Agency Needs: Assist with basic customer requests, gather necessary information, document interactions accurately, and ensure appropriate follow-up by licensed team members when needed.
- Maintain an Organized Office: Keep front-office processes, records, supplies, and shared work areas organized while helping ensure daily administrative responsibilities are completed accurately and on time.
- Support Agency Operations & Growth: Assist with customer follow-up, appointment scheduling, marketing initiatives, outbound prospecting, and identifying qualified opportunities for licensed team members once primary front- office responsibilities are completed.
QUALIFICATIONS- Professionalism: Maintains a polished, professional appearance and demeanor and demonstrates sound judgment, integrity, discretion, and appropriate workplace communication.
- Customer-Focused: Friendly, welcoming, and comfortable interacting with customers by phone and in person while maintaining a high standard of service.
- Self-Sufficient: Able to work independently, take initiative, solve routine problems, and recognize when an issue should be escalated.
- Organized & Detail-Oriented: Able to manage multiple responsibilities, maintain accurate information, follow established processes, and keep the front office organized.
- Communication Skills: Communicates clearly, professionally, and effectively both verbally and in writing.
- Reliable & Coachable: Dependable, receptive to feedback, willing to learn, and committed to continuously improving performance.
Build Your Future At the Tomica Hodge Insurance Agency, we believe a career should provide more than a paycheck-it should create opportunities for personal growth, professional development, financial success, and leadership.
Our mission is to develop knowledgeable insurance professionals who serve customers with excellence while continuously growing in character, confidence, and leadership.
We are building a team of people who want to grow, contribute, and take ownership of their future. Whether someone joins our agency at the beginning of their career or with years of experience, our goal is to create an environment where people can develop their skills, discover their strengths, and build a meaningful career.
Whether your dream is to become a top producer, lead a team, own a business, or become a State Farm agent, this agency exists to help you build your future. Our success is your success.If you can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
