Job DescriptionJob DescriptionDescription:
At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other with crazy courtesy and exceptional empathy and work together to perfect processes to achieve our mission. You'll join a culture of excellence and teamwork, with a strong focus on investing in our team and local communities. OIP offers a great work environment, professional development, challenging careers, and competitive compensation.
POSITION SUMMARY: The Phone Receptionist in the Medical Billing Department is responsible for answering incoming calls from patients, insurance companies, and healthcare providers regarding billing questions, payment inquiries, insurance claims, and account information. This position requires excellent customer service skills, professionalism, attention to detail, and the ability to maintain patient confidentiality while providing accurate billing support.
ESSENTIAL FUNCTIONS
Answer and direct incoming billing-related phone calls in a professional and courteous manner
Assist patients with questions regarding balances, insurance claims, payments, statements, and payment plans
Review patient accounts and provide accurate billing information
Verify insurance and demographic information as needed
Document all patient communications and account activity in the billing system
Route complex billing issues to appropriate billing specialists or supervisors
Process payments received over the phone according to office procedures
Respond to voicemail messages and return calls promptly
Maintain confidentiality of patient information in compliance with HIPAA regulations
Communicate effectively with physicians' offices, insurance companies, and patients
Assist with administrative tasks including filing, scanning, and updating patient records
Support the billing department with additional duties as assigned
Other duties as assigned
EDUCATION
High school diploma or equivalent required
EXPERIENCE
Previous experience in a medical office, billing office or customer service is preferred
Knowledge of medical terminology, insurances processes and billing procedures is helpful
Benefits Include:
- Competitive Wages
- Medical, Dental, Vision, Disability, and Life Insurance
- Company-Paid Group Life Insurance, Short-Term Disability & Long-Term Disability
- Paid Time Off (PTO)
- 401(k) plan and profit sharing
- Cell-Phone Discounts
- Casual Day on Fridays!
- Career Advancement Opportunities
Requirements:
