Overview In this role you will coordinate administrative and care-support services at a patient-facing center, ensuring timely authorization, scheduling, and information flow. You will work with providers, insurance companies, and specialty suppliers to support patient treatment across multiple specialties. You will handle high-volume communications, triage urgent needs, and drive smooth coordination of encounters, documentation, and authorization processes. The role offers an opportunity to improve administrative workflows and contribute to patient access and care continuity.
Responsibilities- Answer and route high-volume patient and external inquiries to appropriate care teams
- Schedule patient encounters and procedures across multiple specialties
- Obtain and verify authorizations for prescriptions with insurers
- Collect and organize medical records and required documentation for encounters
- Coordinate with departments to arrange ancillary services and prepare standard forms
- Manage prior authorization processes and support complex cases as needed
- Prepare letters of medical necessity and facilitate appeals with insurers
- Support process improvement initiatives within the department and organization
Key requirements- High School / GED required
- Some college or occupational training preferred
- Minimum 1 year in a high-volume administrative role with problem-solving across multiple parties
- Ability to learn and navigate prior authorization processes for medicines
- Strong organizational skills and attention to detail
- Ability to work with diverse internal and external constituencies
- Sense of urgency and adaptability to changing priorities
- Strong communication skills
- Problem-solving and escalation handling
- Cross-functional collaboration
- Knowledge of prior authorization processes for medicines
- Experience with medical records and administrative forms
- Coordination and triage across providers and insurers
