Overview In this role you will safeguard ecommerce transactions for a telecom services company in Phoenix by evaluating orders for fraud, investigating suspicious activity, and guiding timely risk-based decisions. You will work with cross-functional teams to intercept or reroute orders as needed and document findings for ongoing prevention. The position supports peak periods and requires clear case records and collaboration with fulfillment and customer service to protect customers and the business. This is a long-term contract focused on reducing fraud risk through data-driven analysis and decisive action.
Responsibilities- Evaluate online orders flagged for potential fraud and decide on approval, escalation, or stop based on risk indicators
- Investigate suspicious ecommerce activity including identity misuse, payment fraud, and shipment-related concerns with precise case records
- Review fraud screening alerts and analyze transaction patterns to assess exposure
- Coordinate with fulfillment centers and shipping partners to cancel, intercept, or redirect questionable orders
- Provide support during high-volume periods, including evenings, holidays, or peak times
- Contribute to reporting and trend analysis by identifying recurring fraud patterns and preparing leadership-requested information
- Assist with related customer service and investigative team activities as priorities shift
- Maintain organized documentation of findings, actions taken, and case outcomes to support ongoing fraud prevention
Key requirements- attention to detail
- collaboration
- strong written communication
- fraud screening tools
- case management and documentation
- data analysis and pattern recognition
