Overview In this role you will shape Harvey's voice across owned and employee channels, turning product launches and company thinking into native social content. You will own and grow Harvey's social communities, handling DMs, comments, and escalations with good judgment. You will craft timely, platform-tailored posts and threads, while maintaining a consistent Harvey point of view. This position sits at the intersection of content and community, contributing to brand safety, real-time engagement, and strategic storytelling that supports company growth at scale.
Compensation / Benefits- competitive compensation
- equity opportunities
- health, dental and vision coverage
- retirement benefits (401k match up to 4%)
- flexible PTO
- hybrid location
Responsibilities- Write platform-native copy for Harvey's channels (LinkedIn, Instagram, X, etc.) and for employee/advocacy channels
- Develop multi-post campaigns from launches or announcements that land across audiences
- Collaborate with the Social Manager on social creative and campaign content
- Maintain a content calendar balancing planned campaigns with real-time posts
- Manage the social inbox: respond to DMs, comments, and mentions with warmth and judgment
- Develop tone guidelines, saved replies, and escalation paths for efficient operations
- Moderate communities, enforce guidelines, and address spam or negative sentiment
- Engage with legal tech and AI communities to build relationships and identify opportunities
- Identify and amplify customer stories and user-generated content with approval
- Run social listening and share insights to inform content, product messaging, and FAQs
- Act as first line of defense on brand safety and assist with crisis response plans
Key requirements- 3+ years in social content or community management in tech/AI/legal-focused contexts
- Exceptional short-form writing and editorial judgment with a strong portfolio
- Experience managing a brand's social inbox and community moderation workflows
- Strong sense of internet culture and ability to adapt voice for brand and employees
- Ability to respond quickly and warmly in conversations, including difficult exchanges
- Judgment in confidentiality and escalation versus direct response
- Ability to move quickly on real-time moments while maintaining quality
- Strong organization to handle high volumes of conversations
- Experience with social management, scheduling, and listening tools (e.g., Sprout Social, Hootsuite, Brandwatch)
- Comfort using analytics to inform content and engagement decisions
- Collaborative experience across Marketing, Comms, Customer Success, Sales, and Legal
- classic strong writing and storytelling
- empathy and judgment in community interactions
- speed and adaptability in fast-moving moments
- Sprout Social
- Hootsuite
- Brandwatch
