Overview In this role you guide members through the Equinox ecosystem, helping them realize maximum value from Personal Training, Pilates, Group Fitness, Spa and more. You'll build personalized paths aligned to each member's goals, lifestyle, and journey, acting as the trusted connector to services and specialists. By delivering expert consultations and proactive engagement, you shape lasting relationships and member outcomes. This is a premium, service-led role in a luxury wellness environment with meaningful growth potential.
Compensation / Benefits- competitive salary
- benefits
- industry leading commission opportunities
- Complimentary Club membership
- Perks and incentives with products and services
- opportunities for career growth within Equinox
Responsibilities- Conduct personalized welcome consultations to understand member goals and lifestyle
- Introduce and educate members on the full range of offerings (Personal Training, Pilates, Group Fitness, Spa)
- Perform Equifit Assessments to deliver premium, tailored experiences
- Maintain high responsiveness to inquiries and schedule appointments promptly
- Guide members to the best-matched coaches and programs based on goals, schedule, and fit
- Engage and re-engage members through pipelines, email outreach, and touchpoints
- Collaborate with Membership Advisors, PT Managers, Coaches, and club teams for seamless experiences
- Uphold luxury brand standards in service, space readiness, and member interactions
- Deliver personalized consultations that reinforce the member-centric mission
Key requirements- Nationally recognized personal training certification
- CPR/AED and First Aid certification
- Experience in fitness assessments, consultative sales, or client onboarding
- Degree in Exercise Science, Sports Management, Kinesiology, or related field preferred
- Strong consultative and interpersonal communication skills
- Ability to manage high volume of communications and follow-up
- Strong organizational skills and CRM proficiency
- Genuine passion for fitness and helping members achieve results
- Professional presence suitable for a luxury environment
- Excellent written and oral communication skills
- curiosity and active listening
- relationship-building
- communication and presentation
- CRM systems
- consultative sales
- fitness assessments
