Overview In this on-site role in Norwalk, CT, you will lead a small collections team to strengthen cash flow through timely resolution of outstanding balances. You will oversee a sizable accounts receivable portfolio and guide day-to-day collection activities to reduce delinquencies. You'll collaborate with Accounting, Finance, Billing and Sales to improve processes and reporting. This position offers a hands-on leadership role with a focus on performance, accuracy, and cross-functional problem solving.
Responsibilities- Lead and mentor a team of 3-5 Collections Specialists, driving performance and consistency
- Oversee a large AR portfolio tied to 65M+ in revenue, focusing on reducing delinquencies
- Set priorities daily/weekly to align outreach with cash flow goals
- Review aging trends and collection results to identify risks and take corrective action
- Resolve billing concerns, delays, deductions, and disputed balances with customers and internal partners
- Manage escalated and high-impact accounts toward resolution
- Maintain accurate records of interactions and collection steps for reporting
- Collaborate with Accounting, Finance, Billing, Sales and related teams to improve receivables processes
- Use NetSuite to monitor activity, track receivables, and support reporting
- Assess and recommend improvements to collection procedures for efficiency and internal controls
Key requirements- leadership and team mentoring
- clear communication
- collaboration across departments
- NetSuite proficiency
- accounts receivable management
- aging analysis and reporting
