Overview In this role, you partner with senior Customer Success leaders to shape operational priorities and support annual planning. You will coordinate cross-functional programs across Customer Success, Strategy, Analytics, and Systems to improve execution and roadmap visibility. You translate business questions into analytical requirements and help build scalable reporting frameworks and data platforms. You will drive automation and AI-enabled processes to increase speed, consistency, and scale. This is a chance to influence post-sales operations at Atlassian and help leaders turn priorities into reliable, data-driven actions.
Compensation / Benefits- health and wellbeing resources
- paid volunteer days
- bonuses
- commissions
- equity
- remote/work flexibility
Responsibilities- Partner with senior Customer Success leaders to shape operational priorities and support annual planning
- Coordinate cross-functional programs across Customer Success, Strategy, Analytics, Systems, and adjacent teams
- Define and manage reporting cadences, planning calendars, and roadmap visibility for leadership reviews
- Translate business questions into analytical requirements and data needs for analytics partners
- Architect operational data requirements and establish scalable reporting frameworks and source-of-truth processes
- Collaborate with analytics, systems, and tooling teams to improve data quality and dashboard consistency (Salesforce, Gainsight, Tableau)
- Drive structured tracking and accountability for cross-functional initiatives with minimal overhead
- Create concise leadership materials outlining progress, risks, and recommendations
- Identify opportunities to automate and apply AI-enabled workflows to improve speed and scale
Key requirements- 8+ years in operations, strategy, analytics, or related roles in SaaS/high-growth tech
- Experience supporting post-sales, Customer Success, Sales, or other customer-facing functions
- Ability to partner with senior stakeholders and influence cross-functional work
- Strong operational judgment and experience managing planning processes or business rhythms
- High data fluency with analytical models; advanced Excel/Google Sheets; experience with reporting/visualization tools
- Working knowledge of SQL and translating business needs into data requirements
- Excellent written and verbal communication
- Cross-functional collaboration
- Influence without authority
- SQL
- Excel or Google Sheets
- Salesforce
