Overview As Quality Manager for Electric Power Data Center Key Accounts, you will lead the quality function across global accounts, ensuring high standards and drive Caterpillar's leadership in the data center segment. You'll steer a dedicated team to safeguard customer satisfaction, audits, and continuous improvement with internal and external partners. You will resolve complex technical and process issues while shaping quality programs that align with the division's goals. This role offers impact through cross-functional collaboration and global account leadership.
Compensation / Benefits- Medical, dental, and vision benefits
- Paid time off
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Tuition Reimbursement
Responsibilities- Lead and develop the Data Center Key Accounts Customer Support Quality Team to meet goals and secure win/win outcomes
- Manage and meet the division's quality and commissioning goals for Data Center Key Accounts
- Develop and maintain processes and tools to ensure positive customer perception of Caterpillar and Cat Dealers
- Support quality onboarding for Cat Facilities, Dealers, and Strategic Suppliers
- Lead customer quality and social audits of Caterpillar Facilities, Dealer Operations, and Strategic Suppliers as part of qualification processes
- Answer technical questions and troubleshoot complex product issues with customers
- Prioritize and implement product improvements addressing customer issues and cost impacts
- Develop in-depth knowledge of products, programs, and team capabilities
- Collaborate with diverse stakeholders and resolve cross-cultural differences
Key requirements- Customer-focused mindset across business decisions and solutions
- Experience facilitating creation of right products/services to resolve customer issues
- Strong ability to build and maintain customer relationships and gather feedback
- Ability to anticipate needs and drive proactive service improvements
- Experience in data gathering, analysis, and reporting aligned with requirements
- Effective communication skills with ability to tailor messaging to audiences
- Problem-solving skills with structured resolution approaches and lessons learned
- Relationship management with clients, vendors, and peers
- Technical excellence and the ability to provide and coordinate technical solutions
- Leadership to mentor and develop others in technical and collaborative competencies
- Strong interpersonal relations
- Cross-cultural collaboration
- Empathy and assertiveness in communication
- Data gathering and analysis
- Auditing and qualification processes
- Technical problem solving and troubleshooting
