Job DescriptionJob DescriptionWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Compensation:$17 hourly
Responsibilities:- Bookkeeping: keep accurate records of all hotel guest account information
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Field customer complaints when necessary
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications:- Comfortable taking telephone calls and mitigating stressful situations
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About CompanyA great location near the Air Force Academy, our hotel offers accommodations that are suitable for all travelers. Stay in our hotel rooms, which offer free WI-FI and are near shopping at the Chapel Hills Mall, as well as attractions at Pikes Peak. LIVE THE CORE VALUES, which are inspired by our people, providing an experience where each team member can comfortably say: I MATTER, I AM CONNECTED, and I AM PREPARED.
DELIGHT OUR GUESTS with a Here For You experience that makes them feel ASSURED, SETTLED IN, and OPTIMISTIC.
Here For You was built upon the foundation of our Core Values. Here For You isn't a program or a slogan; it's an all-the-time commitment to focusing on clues that have a profound influence on the guest experience. By sensing and responding to each guest's needs, you help our guests feel assured, Settled In, and Optimistic about their hospitality experience.
