Description:
CSR / Order Entry AdministratorLocation: Memphis, TNStarting Pay: $21.00 per hour Monday - Friday - 8:00 AM - 4:30 PMLooking for More Than Just a Job?Join a company where your work matters and your contributions directly impact customer success.At The Gund Company, we are a leading manufacturer of engineered material and electrical insulation solutions serving customers across a wide range of industries. We are looking for an organized, customer-focused professional to join our team as a CSR / Order Entry Administrator.If you enjoy helping customers, solving problems, coordinating with multiple departments, and working in a fast-paced manufacturing environment, this could be the perfect opportunity for you.Why You'll Love Working Here? Starting Pay at $21.00/hour ? Monday-Friday Schedule (No Weekends) ?Profit Sharing Program ? Opportunities for Career Growth and Advancement ? Collaborative and Team-Focused Culture ? Stable Manufacturing Industry ? Excellent Benefits PackageWhat You'll DoAs a CSR / Order Entry Administrator, you'll play a critical role in ensuring our customers receive exceptional service from quote request through order fulfillment.ResponsibilitiesEnter and process customer orders accurately using ERP and CRM systems.Coordinate with Production, Purchasing, Sales, and Customer Service teams to ensure on-time delivery.Provide customers with order updates, shipping information, and tracking details.Assist with quote preparation and order management activities.Manage customer inventory requirements and order replenishment needs.Respond quickly and professionally to customer inquiries.Monitor open orders and proactively communicate potential delays.Review pricing and order requirements to ensure accuracy and profitability.Assist with Return Material Authorizations (RMAs) and customer issue resolution.Maintain accurate records and customer information within company systems.
Requirements:
Required High School Diploma or GED.Strong customer service and communication skills.Excellent attention to detail and data accuracy.Strong organizational and problem-solving abilities.Proficiency with Microsoft Office, including Outlook, Excel, and Word.Ability to multitask and prioritize in a fast-paced environment.Preferred 2+ years of Customer Service, Order Entry, Inside Sales, or administrative experience in a manufacturing environment.Experience using ERP systems, CRM software, or order management systems.Experience reading manufacturing drawings or technical documentation.Bilingual English/Spanish is a plus.What Makes you SuccessfulYou are:? Customer-focused and responsive ? Highly organized and detail-oriented ? Comfortable working with data and business systems ? A proactive communicator who enjoys working with others ? Able to manage multiple priorities while maintaining accuracyBenefitsOur Benefits Include:Medical, Dental, and Vision InsuranceCompany-Paid Life and Disability Insurance401(k) with Company MatchPaid Time Off and Paid HolidaysEmployee Assistance Program (EAP)Profit Sharing Program Career Development and Growth OpportunitiesSafe and Healthy Work EnvironmentBuild Your Career with The Gund CompanyTake Care of Each Other. Take Care of the Customer. Take Care of the Business.If you're ready to join a team that values teamwork, customer service, and continuous improvement, apply today. EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discriminating based on race, gender, age, religion, national origin, veteran status, sexual preference, or disability.Compensation details: 21-21 Hourly WagePI-4497
