Job DescriptionJob Description
Benefits:About the Role: La Capital Medical Center in Hialeah, FL is looking for a friendly and organized Bilingual Medical Front Desk Representative to be the welcoming face of our practice. If you thrive in a fast-paced healthcare environment and love helping people, this is the opportunity for you!
Responsibilities:- Greet and check in patients in a professional and courteous manner
- Schedule, confirm, and manage patient appointments
- Verify insurance eligibility and collect co-pays at time of service
- Maintain and update accurate patient records in the EMR system
- Answer multi-line phone system and direct calls appropriately
- Coordinate referrals and prior authorizations as needed
- Ensure front desk area is organized and HIPAA-compliant at all times
Requirements:- Prior experience in a medical front desk or healthcare administrative role preferred
- Bilingual
- Familiarity with medical insurance verification and billing processes
- Proficiency with EMR/EHR software and general computer skills
- Strong communication and interpersonal skills
- Bilingual in English and Spanish strongly preferred
- Knowledge of HIPAA regulations and patient confidentiality standards
- Ability to multitask and remain calm in a busy clinical environment
About Us: La Capital Medical Center is a trusted healthcare provider serving the Hialeah, FL community with a commitment to compassionate, high-quality patient care. Our patients choose us for our attentive service and dedication to their well-being. We foster a supportive team environment where every staff member plays a vital role in delivering an exceptional patient experience.
