Job DescriptionJob Description
MNTSTUDIO is the Bay Area's premier boutique Reformer Pilates studio, offering a modern Pilates experience. We are dedicated to providing top-tier Pilates instruction in a state-of-the-art space, all while fostering a sense of community.
At MNT Studio, our values define who we are and guide everything we do. They shape our culture, inspire our actions, and keep us grounded in our mission. We believe in moving with purpose, fostering a supportive and inclusive community, and constantly growing both individually and collectively. Our values are more than words-they are commitments that we live by every day, empowering us to elevate each other and our community. If you share our passion for learning, problem-solving, and creating positive change, we'd love for you to join our journey.
Bias Towards Action: Move with purpose, embrace challenges, and take action.
Focus on Solutions: Approach every situation with a problem-solving mindset.
Elevate and Inspire: Be a fountain of positivity and energy, not a drain.
Always Be Learning: Embrace growth, seek improvement, and stay open to new possibilities.
Community First: Grow the community, cultivate connection, and be inclusive-together, we're stronger
We are currently seeking a Front Desk Associate to join our amazing team! As the first point of contact for our current and potential clients, you will play a vital role in creating a positive, professional, and welcoming atmosphere at the studio. In this dynamic position, you'll support day-to-day operations, manage client relationships, and help drive membership growth. In addition to typical front desk duties like client check-ins and handling inquiries, you will take on lead management, sales, and promotional responsibilities. This role offers the opportunity to grow within our community-focused environment, all while gaining valuable experience in the health and wellness industry.
Key Responsibilities
Front Desk & Client Relations:
- Open/Close the Studio: Ensure the studio is ready for classes and clients, including setting up and closing down at the end of the day.
- Client Check-In: Greet clients with a warm, welcoming demeanor and check them in for their sessions.
- Client Inquiries: Address questions and concerns in-person, over the phone, and via email. Provide information on classes, services, memberships, and retail offerings.
- Customer Service: Deliver exceptional customer service that reflects the brand values of MNTSTUDIO. Assist clients with scheduling, membership support, and any other studio-related needs.
- Childcare Support: Care for children in the studio's childcare area when needed, ensuring a safe and enjoyable environment for both parents and kids.
Sales & Membership Management
- Lead Management: Respond to inbound leads and help convert potential clients into members through phone, email, text, and in-person conversations.
- Membership Sales: Actively promote MNTSTUDIO memberships and retail products. Assist with membership sign-ups and renewals, and educate clients on the benefits of joining the studio.
- Special Events & Promotions: Support the management team with studio events, promotions, and other initiatives to drive new business and enhance client experience.
Studio Operations:
- Studio Maintenance: Keep the studio space tidy and organized, ensuring all equipment and amenities are in top condition.
- Inventory Management: Take inventory and restock retail when needed.
- Collaboration: Work closely with the rest of the team to ensure seamless operations, contribute ideas for improving the studio environment, and maintain a positive, energetic atmosphere.
Type of Employment: Full-time and Part-time employees with benefits available starting at 30 hours per week (health, dental, 401k). Base + Commission
Job Type: Full-time / Part-time
Pay: $20 - 21 per hour
Benefits:
401(k)
- For 30+ Hours Employees:
Dental insurance
Health insurance
Vision insurance
Pilates Classes
Shift:
Day shift
Evening shift
Morning shift
Work Location: In person
